I may be a solo operater but I am a team member and leader through and through.

In today’s massively online world, exceptional customer service isn't just a nice-to-have; it's a pivotal element that distinguishes market leaders from the rest. This is where I come into play. With over 10 years of hands-on leadership experience across various sectors like SaaS, e-commerce, Fintech, and UGC CX leadership, I bring a wealth of knowledge and expertise to the table. My process-oriented approach ensures that customer service workflows are streamlined and efficient, providing a solid foundation for excellence in customer interactions.

What sets my consulting services apart is the unique blend of skills I offer. I prioritize people-first leadership, ensuring that teams are motivated and well-equipped to deliver outstanding service. My ability to foster cross-functional collaboration, coupled with a deep understanding of product and business development flows, enables me to bridge gaps and enhance the overall customer experience seamlessly. Leveraging data-driven insights, I not only solve problems but also tell compelling stories that support business cases and drive improvement. Furthermore, my knack for tooling means I can identify and implement the right technologies to address high-priority challenges, ensuring that your customer service operations are not just effective but also cutting-edge.